Frequently Asked Questions about moving overseas
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When should I contact a relocation company to arrange a quotation?
It is important not to leave your search for an international relocation company until the last minute. Give yourself plenty of time to arrange quotations, appoint a relocation company and finalise all of your arrangements.
We recommend you make contact with relocation companies a minimum of twelve weeks prior to your planned moving date. In order to arrange a quotation with Crown Relocations, either call 0800 731 4409 or complete our quotation form.
How is the cost of my relocation calculated?
The cost of sea freight and road freight shipments is based on the total volume of your goods. This is calculated by multiplying the length, breadth and height of the items, to give a total volume in cubic feet.
Air freight shipments are calculated on either the actual gross weight or the volume weight of the goods, whichever is greatest.
Our Relocation Consultants will be able to accurately measure your goods at the time of the survey and provide a quotation based on this measurement.
What does the quotation include?
No two relocations are the same so Crown's quotation will be specifically tailored to your individual requirements. However, included in your quotation will be:
- Supply of all new packing materials, packing of your household goods and personal effects by trained, experienced packers, preparation of an itemised inventory, collection from your home, crating/containerisation and delivery to the terminal;
- Preparation of all export documentation and Bill of Lading, payment of United Kingdom terminal charges and freight costs;
- All import documentation for the completion of Customs and Agricultural Clearances, payment of terminal charges, delivery direct to store/residence within a 50km radius of the destination port, unpacking and clearance of all waste materials on day of delivery, as required.
The quotation will exclude any import duties or taxes due in various countries, quarantine examinations if ordered or storage if required. Our Relocation Consultant will be happy to explain this to you during the survey.
How much notice should I give to book the relocation date?
Ideally, you should confirm dates with your chosen relocation company as soon as possible as dates are often booked up well in advance.
Crown Relocations will always aim to accommodate the dates you require, but please keep in mind that some days are busier and more expensive than others (e.g. Fridays) and there may be a need for some flexibility.
Does Crown Relocations cover the whole of the UK?
Crown has seven branches situated throughout the United Kingdom and Ireland, covering the entire region. To find the office closest to you, please click here
Does Crown offer a worldwide relocation service?
Crown Relocations has over 265 offices in almost 60 countries, all of which are linked by a common operating system.
During a relocation the Crown office at origin and the Crown office at your destination continuously share important information in order to ensure the relocation is a success. All commitments made prior to departure will be carried out by dedicated Crown staff at the other end of the move.
Does Crown have a Quality System in place?
Crown has earned ISO certification in the majority of its worldwide locations. External quality audits are carried out by ISO representatives on a regular basis, ensuring that standards are upheld and our customers always receive a high-quality service.
In addition, our pursuit of the highest possible quality service has led Crown to develop the QUEST Quality Management Programme. With its history and knowledge of the relocation industry, Crown has been able to create a system that sets the standard for quality. Further information on QUEST can be found here.
Are any items prohibited from my shipment?
Each country has their own restrictions relating to prohibited items, however as a general rule the following items should not be included in your shipment:
- Firearms and ammunition
- Foodstuffs, including herbs and spices
- Hazardous items (including adhesives, ammonia, bleaches, chlorine, detergents, disinfectants, dyes, flammables, gas cylinders, insecticides, mercury thermometers, methylated spirits, paints, pesticides, photographic chemicals, pressure packs, thinners)
- Items made from endangered animals, unprocessed furs, skins
- Plants, dried flowers, bulbs, seeds
- Pornographic material
- Soil or sand of any kind
- Swords, spears, switchblades
Please note that the above list is not exhaustive and Crown Relocations will be able to advise you of further prohibited items for individual countries.
Do I need to do anything to prepare for the packing day?
Crown's expert team of packers will take care of everything on the day, however prior to their arrival you should dispose any items you do not wish to take with you and clear out the garage, attic and basement of your house. Refrigerators and freezers should be disconnected and defrosted, washing machines should be drained, fixtures and fittings should be removed from walls and all outdoor equipment should be thoroughly cleaned.
Remember to keep separate any items you will need to take with you when travelling, including passports, money, travel documents, important paperwork, jewellery, valuables and suitcases.
Crown's Relocation Planner contains plenty of helpful hints to prepare for your relocation and will be left with you at the time of your survey.
Does Crown pack and unpack all of my possessions for me?
Crown's packing teams will expertly pack and wrap your goods ready for shipment. All packers are fully trained and will make sure your possessions are well protected and perfectly safe throughout the entire process of your relocation.
At destination we will unpack your goods and dispose of any debris on the day of delivery to your new residence. Our Colour Locator System will be used by the crews at origin and destination to match packages with rooms, which effectively organises the packing and transportation process. Colour-coded cards, hung on doors at the destination residence, are matched to like-coloured stickers on cartons, simplifying the delivery and unpacking process.
Can I pack any of my possessions myself?
For security reasons, many countries are no longer accepting shipments that are packed by the owner. In addition, any damage incurred to items you packed yourself may not be covered by transit insurance. Therefore, it is suggested that you let Crown pack all of your household items and personal effects. All Crown crews are professionally trained and have years of experience packing people's precious belongings.
Will the packing crew use the original materials for my appliances or large items?
If you have any of the original cartons and packing materials for your appliances or other household items, make sure that you inform your Crew Supervisor. He or she will inspect the materials to determine whether your items will be safer using these or our own specialised materials.
Can my possessions be stored at one of Crown's warehouses?
Your possessions can be stored either at origin or destination, as necessary. Crown has state-of-the-art storage facilities in over 265 locations across the globe, so your personal belongings can be specially packed and moved to a Crown storage facility for as long as you desire.
Does Crown offer Goods in Transit insurance?
While Crown's professional crews will always securely pack your belongings, it is important to remember that your goods will be travelling by boat, plane, truck or other mode of transport - all of which carry inherent risks.
In order to give you peace of mind we offer CrownCare, a comprehensive range of transit insurance options that provide full replacement cost coverage on a door-to-door, all-risks basis. As well as offering lump sum or full detailed inventory options, additional protection is also offered in the form of pairs and sets coverage, electrical and mechanical derangement coverage and mould and mildew coverage.
Can I track my shipment online?
All of Crown's worldwide facilities are linked by a common communication and operating network. Click here
to track the status of your shipment in real-time.
This technological investment means that before you arrive at your destination, the local Crown office will already have up-to-date information on your relocation.
What happens when my possessions arrive at their destination?
Before you depart your Move Manager will give you the contact details for your Coordinator at the Crown office where you're moving to, along with your shipment details and the estimated date of arrival. When you arrive in your new city you will be contacted by the local Crown office who will coordinate the inbound clearance, confirm the status of the goods, organise a date for delivery and discuss any storage requirements.
Will I have to be in the destination country for my possessions to clear customs?
Many countries do require you to be present in order for your goods to clear customs, however different rules apply in each country. Your Relocation Consultant will be able to confirm the regulations for the country you are relocating to.
What financial protection does Crown offer?
Crown Relocations is a member of BAR (British Association of Removers), which offers the Advanced Payment Guarantee system to its members. In the unlikely event that anything happens, BAR will guarantee to have your goods delivered to your destination by another member company at no extra cost to you. For further information, visit www.bar.co.uk.
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